RETURNS POLICY

We accept returns within the first 28 days from your purchase, if 28 days have passed since your purchase, you will not be eligible for a refund or exchange of any kind.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Only regular priced items may be refunded, sale items cannot be refunded. You’ll also need the receipt or proof of purchase.

 

Please note that you will be responsible for paying for your own shipping costs for returning your item.

To start a return, you can contact us at info@klccreation.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@klccreation.com. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalised or custom items), digital downloads and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items, gift cards or personalised items. 

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

We do not accept direct exchanges however the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Please remember it can take some time for your bank or credit card company to process and post the refund too.